Rubbish Collection Richmond Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Collection Richmond provides waste and rubbish collection services to domestic and commercial customers. By booking a collection, arranging a quotation, or allowing our operatives to carry out any work, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms and Conditions, you should not proceed with your booking or allow work to commence.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company means Rubbish Collection Richmond, the waste removal service provider.

Customer means the individual or organisation requesting waste collection services from the Company.

Services means waste, junk, rubbish, bulky item and related collection, loading, transport and disposal services carried out by the Company.

Site means the property, premises or location where the Services are to be performed.

Waste means items, materials or rubbish presented by the Customer for collection in accordance with these Terms and Conditions.

2. Scope of Services

The Company provides waste and rubbish collection services, including but not limited to household rubbish removal, garden waste removal, commercial waste clearance, bulky item collection, and related loading and transport.

The exact scope of the Services for each booking, including the volume, weight and type of Waste to be collected, will be agreed with the Customer at the time of booking or upon arrival at the Site following inspection.

The Company reserves the right to decline to provide all or part of the Services if, in its reasonable opinion, it would be unsafe, unlawful, impractical, uneconomical, or outside its standard operating capabilities to do so.

3. Booking Process

3.1 Customers may request a booking by telephone, email or through any booking system the Company may operate from time to time.

3.2 At the time of the enquiry, the Customer must provide accurate information about the Waste to be collected, including approximate quantity, type of items, access constraints, floor level, parking arrangements, and any other relevant details.

3.3 Any quotations provided based on descriptions or photographs supplied by the Customer are estimates only. The final price may be confirmed or adjusted once the Company attends the Site and assesses the actual volume, weight, type of Waste and working conditions.

3.4 A booking is considered confirmed only when the Company has accepted the booking and provided the Customer with a date or time window for the collection. The Company may also require confirmation by email, text message, or other written form.

3.5 The Company will use reasonable efforts to attend the Site at the agreed time or within the agreed time window but does not guarantee exact arrival times. Times are estimates and may be affected by traffic, weather, access issues, or operational factors.

4. Access and Customer Obligations

4.1 The Customer must ensure that the Company has safe, lawful and suitable access to the Site for its vehicles, operatives and equipment.

4.2 The Customer must ensure that sufficient parking is available, and where necessary, that any parking suspensions or permits have been arranged in advance. Any parking charges, fines or penalties incurred as a direct result of the Services will be added to the Customer's invoice where the Customer failed to provide suitable parking arrangements.

4.3 The Customer must ensure that the Waste is accessible, clearly identifiable, and separated from items not intended for removal. The Company will not be responsible for removing items not clearly designated as Waste by the Customer.

4.4 The Customer warrants that they either own the Waste and have authority to dispose of it, or they are duly authorised by the owner to arrange its removal.

5. Waste Types and Prohibited Items

5.1 The Company will collect general household rubbish, commercial waste, garden waste, furniture, appliances, and other non-hazardous items, subject to any limitations advised at the time of booking.

5.2 The Company does not normally collect hazardous or specialist waste without prior agreement. Prohibited items may include, but are not limited to, asbestos, medical waste, certain chemicals, flammable liquids, gas cylinders, explosives, and radioactive materials.

5.3 If the Company discovers prohibited or hazardous items during the collection which have not been declared, the Company may refuse to remove them and may cancel the Services in whole or in part. The Customer may still be charged any reasonable costs incurred, including attendance fees.

5.4 The Customer is responsible for informing the Company in advance of any potentially hazardous or unusual Waste. Where the Company agrees to handle such Waste, additional charges and conditions may apply.

6. Pricing, Quotations and Payments

6.1 Prices for the Services are normally based on a combination of factors, which may include the volume of Waste, weight, type of materials, labour involved, access difficulties, and any additional disposal fees.

6.2 Any prices quoted prior to attendance are estimates based on the information provided by the Customer. The final price will be confirmed by the Company's operative on Site once the Waste and conditions have been assessed. No work is carried out until the Customer has agreed to the final price.

6.3 All prices are quoted in pounds sterling and may be subject to VAT, if applicable, at the prevailing rate.

6.4 Payment is normally due on completion of the Services unless otherwise agreed in writing. The Company may accept payment by cash, debit card, credit card, bank transfer or other methods advised to the Customer.

6.5 For commercial or account customers, credit terms may be agreed at the Company's discretion. Invoices must be paid within the period stated on the invoice. The Company reserves the right to charge interest on overdue sums in accordance with applicable UK law.

6.6 The Company reserves the right to request a deposit or full pre-payment before attending the Site, particularly for large or specialist collections.

7. Cancellations, Amendments and Waiting Time

7.1 The Customer may cancel or amend a booking by giving reasonable notice to the Company. Wherever possible, the Customer should provide at least 24 hours' notice prior to the scheduled collection time.

7.2 If the Customer cancels with less than 24 hours' notice, the Company may charge a cancellation fee to cover administrative and operational costs, particularly if a vehicle and crew have already been allocated.

7.3 If the Company arrives at the Site at the agreed time and is unable to gain access, is refused access, or the Waste is not available for removal, the Company may charge a call-out or wasted journey fee.

7.4 The Company allows a reasonable period for loading as part of the agreed price. If additional waiting time or excessive loading time is required due to issues under the Customer's control, the Company may apply additional charges at its standard waiting time or labour rate.

7.5 The Company reserves the right to cancel or reschedule a booking due to operational reasons, adverse weather, safety concerns, vehicle breakdown, staff illness, or other circumstances beyond its reasonable control. In such cases, the Company will endeavour to notify the Customer as soon as practicable and arrange an alternative time.

8. Performance of the Services

8.1 The Company will use reasonable skill and care in performing the Services and will make reasonable efforts to minimise disturbance to the Customer's property.

8.2 The Customer must ensure that all fragile or valuable items near the working area are removed or adequately protected before the Services commence. The Company will not be responsible for damage to items that should reasonably have been removed or protected by the Customer.

8.3 Unless otherwise agreed, the Company is not responsible for cleaning the Site after the removal of Waste, other than light sweeping up of accessible areas where reasonably required.

9. Waste Disposal and Regulations

9.1 The Company is committed to carrying out rubbish and waste collections in accordance with applicable waste management and environmental regulations in the United Kingdom.

9.2 The Company will ensure that Waste collected is transported and disposed of at authorised facilities, and it will make reasonable efforts to recycle or recover materials where this is practical and commercially viable.

9.3 Title to Waste passes to the Company once it has been loaded onto its vehicle, unless otherwise agreed in writing. Once loaded, the Customer relinquishes rights to the Waste.

9.4 The Customer must not request or require the Company to dispose of Waste unlawfully, to fly-tip, or to breach any applicable waste regulations. The Company will refuse any such requests.

9.5 The Customer is responsible for ensuring that no illegal, stolen or unlawfully obtained items are included in the Waste. The Company may co-operate with law enforcement authorities where it has reason to suspect criminal activity.

10. Liability and Insurance

10.1 Nothing in these Terms and Conditions excludes or limits the Company's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot legally be excluded.

10.2 Subject to clause 10.1, the Company's total liability to the Customer for any loss or damage arising out of or in connection with the Services, whether in contract, tort, negligence or otherwise, shall be limited to the total price paid or payable by the Customer for the specific Services giving rise to the claim.

10.3 The Company shall not be liable for any indirect, consequential or economic loss, including loss of profits, loss of business, loss of opportunity, or loss of data.

10.4 The Company will not be liable for any damage to driveways, access roads, pavements, underground services, or surfaces where the Customer has directed the Company's vehicles or equipment to operate, provided the Company has exercised reasonable care.

10.5 The Customer is responsible for informing the Company of any known structural weaknesses, hidden services or other risks at the Site. The Company shall not be liable for damage arising from risks not disclosed to it.

10.6 The Company maintains appropriate insurance cover in respect of its operations, subject to policy terms, conditions and exclusions.

11. Customer Indemnity

11.1 The Customer agrees to indemnify and keep the Company indemnified against any claims, liabilities, costs, damages and expenses arising from:

a. The Customer's breach of these Terms and Conditions.

b. The inclusion of prohibited, hazardous, illegal or stolen items within the Waste.

c. Any third-party claims relating to the ownership of the Waste removed.

d. The Customer's failure to obtain any necessary consents, permissions or approvals for the removal of the Waste.

12. Complaints

12.1 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as reasonably possible, providing details of the issue.

12.2 The Company will investigate complaints and, where appropriate, seek to resolve them by re-attending the Site, offering a refund or partial refund, or taking other reasonable remedial action.

12.3 Complaints should normally be raised within 48 hours of completion of the Services to allow prompt investigation.

13. Data Protection and Privacy

13.1 The Company may collect and process personal data relating to Customers in order to arrange bookings, provide Services, process payments, and maintain records.

13.2 The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to protect such data from unauthorised access, loss or misuse.

13.3 The Company may use Customer contact details for service-related communication and, where permitted, for sending information about related services that may be of interest. Customers may request to opt out of non-essential communications.

14. Force Majeure

14.1 The Company shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, accidents, road closures, strikes, acts of God, or government restrictions.

15. Variation of Terms

15.1 The Company reserves the right to amend or update these Terms and Conditions from time to time. Any changes will take effect when posted or communicated and will apply to bookings made after the effective date of the change.

15.2 The version of the Terms and Conditions in force at the time of the Customer's booking will normally apply to that booking.

16. Severability

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed deleted, and the remainder of the Terms and Conditions shall continue in full force and effect.

17. Entire Agreement

17.1 These Terms and Conditions, together with any written confirmation of the booking and agreed quotation, constitute the entire agreement between the Customer and the Company in relation to the provision of the Services.

17.2 The Customer acknowledges that they have not relied on any statement, promise or representation not expressly set out in these Terms and Conditions.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

By proceeding with a booking or allowing rubbish collection services to be carried out, the Customer confirms that they have read, understood and agreed to these Terms and Conditions.